01ICR shall develop and maintain documented procedures for managing complaints and appeals against their decisions. The procedures shall include provision for corrective and/or preventive action, identified through root cause analysis, to be taken if required as a result of any complaint or appeal.

02The procedure for handling complaints or appeals is systematically operated in accordance with relevant documents, and is structured to ensure that all interested parties can proceed fairly through the process.

03ICR is required to inform all candidates/graduates of the right to make a complaint or an appeal against the outcomes of the examination and provide written details of the process for doing so on request.

04The results of any complaints or appeals will be communicated to the respective parties in writing, and they also have the right to raise objections regarding the related procedural rights and any subsequent actions.

05ICR maintains records of all complaints or appeals and their resolution.

06After each lecture, a satisfaction survey is conducted for the trainees, and the records of the survey results are maintained.